I agree that it’s convenient for us buying goods and services online. We don’t have to go, sometimes stand in the queue to get the same services.
However the convinience to the providers of such goods and services are much more than to the users.
Take the case of air tickets booking. The airlines get to know instantaneously how many are booked and paid for a particular flight.
Moreover, there is saving in the number of headcount required at airline counters or at the travel agents. Then think about the hassle in managing cash, it’s security, insurance, transportation costs, accounting and reconciliation. Also they don’t have to print expensive air tickets.
Advertising of the goods and services are easier with widest reach.
While the business is enjoying all the prime benefits, it’s the consumer who is asked to pay a convenience charge.
When I was working overseas, we used to incentivise customers in using online channels by providing discounts and other promotions.
Perhaps it’s a phenomenon in India that online consumers are charged higher, calling it a convenience charge.
This is ‘cartel’ in action and should be banned, especially in a time where digitisation is a declared policy.
Otherwise the silent majority will continue to be at the receiving end and suffer……
Kurian 
Totally agree with you!
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Thank you Sneha. Good morning
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Absolutely with you on this Kurian. The poor customer always shells out a hefty sum across all sectors in the name of convenience charges, cess, surcharge and a plethora of other taxes.
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Absolutely. The consumers should rise to demand and extract the rights
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True to the point👍
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Thank you Khusnuma. A valuable and must have support 🙏🌹
The charges at least should go, if they don’t want to incentivise us
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Absolutely 👍
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You’re right 🙆
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Thank you Ekta. The charges should go at the least
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U are right.. not all people are rich to pay extra charges… 😑 totally agree with you… !
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👍
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Shared useful information sir
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🌹
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The worst here are the “service charges” fpr tickets to shows. I don’t understand why they need extra money for selling you the tickets!
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I think it’s simple looting
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I have difftent opinion , usually you have to pay tax on airline tickit at higher rate . But if airlines show convienience charge sepratly you it will lead to less GST ( goods and service tax ) thats why they charge convieninence charge sepratly .
My logic is based on widly accepted policy, it will change by taxable terretory .
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My impression on this convenience charge is that it’s levied when service is booked online. I suppose one doesn’t have to pay if paid at the counter.
A charge for booking online is against common sense as it’s the biggest beneficiary charging it. And the regulatory authorities and government with sworn objective of going digital is keeping a blind eye.
If this is not the case i am mistaken
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I didn’t know this
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Make my trip is famous for this. And now airlines are also charging. Online usage is the declared government policy and beneficial more to the company than the individual
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