It’s Supposed To Get Better

When global cab services Uber and Ola came to India, people were talking in terms of revolutions like www and internet.

It got into the killers list like mobile phones replacing most of camera based photography.

Claims like the future scenario when both the CEO and tea boy getting chauffeur driven by the same type of transport, ushering in equality etc etc.

But is it not to be! On a rainy evening in Bangalore, I waited for an hour to get a ride, having been abandoned by three cab drivers who moved up and down on my mobile screen, systematically increasing the expected time of arrival from something like 8 minuets to near 20 before cancelling the booking from their side.

And it’s there in the newspaper today. The cab services have actually deteriorated clocking just a 4% growth, with waiting time multiplying and prices increasing,

This is just the reverse of a healthy growth which ideally clocks significant growth in business with healthy decreases in cost and sharp rise in availability and reach.

Now we are not sure if a booked service will materialise and we have started to look at alternatives to make sure that important appointments are not missed.

It’s Supposed To Get Better

7 thoughts on “It’s Supposed To Get Better

  1. I have had the same problem. I had to wait an hour at one place till the cabbie reached me, and he was angry with me because he couldn’t find the place. C’mon it was hospital over 25 years old, what more could I say. I got down halfway as he kept getting angry. I was scared for my security. This was in the afternoon not peak time.

    Liked by 1 person

    1. Oh yes Shalini, something I missed. There’s something which is clearly lacking-service. There’s no training and quality assurance. Mostly some expired and condemned vehicles are used by random drivers with no skills. Scary

      Like

  2. You are absolutely right KJ. The Uber services in Bangalore is definitely bad not to mention the attitude the cab driver shows… And the time it actually takes for the cab driver to arrive we could have easily reached the destination even if we had used public transportation.
    Very apt post Walter….

    Liked by 3 people

  3. I think the lenient attitude of cab drivers is causing a problem.
    A guy left me at the mid path because his cab got stopped and asked me to book some other cab for my destination. Unfortunately I got late for my interview & he knew that his car has some problem but just for earning few pennies he ruined my day.

    Like

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